Purchase Instructions
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Cross-border qualification |
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All products sold in the store are cross-border products that fully comply with certification requirements in the USA, EU, Middle East, and other regions, and hold relevant certificates.For detailed certificate information, you can check at the bottom of the packing information on the product details page, or you can directly contact us for assistance.We can provide you with certificates, as well as custom services such as labeling and box marking.However, please note that once such custom items start production, they cannot be canceled midway.If you mind, please place your order carefully.
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| 2 |
Missing parts and mold issues |
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The number of particles in this product may vary by ±5 due to production process limitations, which is considered normal. If there are missing parts or mold errors within 5 pieces, we cannot provide reissue or return services, but we will offer a 1 yuan store coupon. Our DIY versatile building blocks are different from fixed shape blocks; a small amount of error does not affect the assembly. If you mind the above error situation, please consider purchasing carefully. Thank you for your understanding and support!
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about the Qualified Rate |
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We produce cost-effective toys, not handicrafts or valuable goods.The products are mainly for wholesale, with a compliance rate of about 98%, and about 2% of quality issues are exempted according to standards and regulations.There may be minor scratches or slight discoloration during production and transportation, which are considered minor issues that do not affect normal use.If there is severe damage or complete loss of functionality that affects use, it is considered serious.For serious quality issues, the seller is responsible for replacement.For minor issues that do not affect use and do not impact secondary sales, exchanges are possible.Shipping costs are to be borne by the buyer.If concerned, please purchase with caution.
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about after-Sales |
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All our products undergo strict quality control before shipment, ensuring guaranteed quality.Please carefully inspect plastic toys upon receipt;any damaged items may be rejected.If there are quality issues after signing for and before use, free shipping for returns and exchanges is available.If parts are damaged or missing, they will be sent as replacements.If there are shortages or missing items, they can be replenished with the next batch of goods at no cost.Individual orders will need to bear shipping costs for replacements.
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about Return and Exchange |
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Wholesale orders are not eligible for returns or exchanges except for quality issues.Distribution orders support 7-day no-reason returns and exchanges;however, the following conditions must be met: The product must not affect secondary sales;otherwise, returns will be processed as 40% off and cannot be fully refunded;Our factory does not bear the return shipping costs for no-reason returns;Buyers need to bear these costs themselves;Our factory refuses to accept returned items without payment.
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Please read the above rules carefullyIf you have any questions, please contact our customer service. However, if you have made a payment for our products, it means you have accepted the above rules. If any trade disputes arise later, the above will serve as evidence for resolving them.
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